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  Title Copies
Andrew Carnegie and the Rise of Big Business 
Edition: 1St Edition 
Year: 1975 
ISBN: 0316528706 
ISBN 13: 9780316528702 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
Etiquette: Charlotte Ford's Guide to Modern Manners 
Edition: First Edition 
Year: 1988 
ISBN: 0517568233 
ISBN 13: 9780517568231 
Time Traps: Proven Strategies for Swamped Salespeople 
Edition: Reprint 
Year: 2010 
ISBN: 1401605257 
ISBN 13: 9781401605254 
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life 
Edition: 2 
Year: 2004 
ISBN: 0793188237 
ISBN 13: 9780793188239 
Aftershock: Protect Yourself and Profit in the Next Global Financial Meltdown 
Edition: 2nd Revised and Updated 
Year: 2011 
ISBN: 0470918144 
ISBN 13: 9780470918142 
Succeed: How We Can Reach Our Goals 
Year: 2010 
Total Participation Techniques: Making Every Student an Active Learner 
Edition: 1 
Year: 2011 
Upgrade Your Curriculum: Practical Ways to Transform Units and Engage Students 
Year: 2013 
Essential Questions: Opening Doors to Student Understanding 
Year: 2013